SkyCare™ Managed IT
Skyline IT Services offers SkyCare™ Managed IT, a complete outsources IT management solution that provides all the functions of an IT department. These include monitoring, maintenance and management of your essential business servers, devices and desktops. In addition to maintaining your systems, SkyCare™ Managed IT includes remote and onsite desktop support as well as assistance with remote access and mobile devices. Key benefits of SkyCare™ Managed IT offering include:
- Predictable IT Cost – SkyCare™ Managed IT solutions are offered at a flat monthly service fee for ease in budgeting.
- Proactive IT Management – Potential problems can be identified before they escalate and disrupt your business. With Skyline IT Services keeping an eye on your systems, you can focus your efforts on keeping an eye on your competition and core business.
- Dedicated Technical Team – Hiring accredited technical professionals is extremely costly and there are no guarantees of expertise or retention. We offer access to qualified technicians with decades of combined technical expertise. All clients are assigned their own well rounded team for all their IT needs.
- Reliability & Responsiveness – We value your business and understand the importance of providing reliable and timely solutions and services when you need it.
SkyCare™ Managed IT Components
SkyCare™ Managed IT ComponentsServer Management
A core component to SkyCare™ Managed IT and keeping your business IT stable is proactively update, backup, and manage all your key business servers. The monitoring provides critical insight into the health of your systems. Comprehensive management and maintenance of your vital network servers including user resource management, patch and service pack management, information systems monitoring, application updates, and endpoint security. We will make sure that your infrastructures remains stable, reliable, and secure.
Data Protection
Another key component essential to every business’ success is a comprehensive back and recovery plan that considers all aspects of a business’ today-to-toady operations. With SkyCare™ Managed IT clients have the option for a SkyVault™ data protection appliance. With the SkyVault™ all critical servers are backed-up locally in near real-time for quick restore of corrupted or missing data. The SkyVault™ can also virtualize any down servers while they are being repaired. Additionally, clients can elect to send back-up data to Cloud storage for a complete disaster recovery solution.
Remote IT Support Anywhere!
We fix most problems remotely, whether it be a server issue, desktop issue or network issue. Our locally based remote helpdesk support allows for quick response without the delay of waiting for an onsite dispatch to arrive. Let our polite and considerate desktop support staff get a resolution to your next technical issue. At Skyline IT Services our call center is located in San Diego, California – not in a different time zone or overseas. We are ready to handle all of your tech support needs. Should the issue require onsite support; it will be escalated to the technical team for onsite assistance.
Network Management
Our trained staff of certified professionals actively monitor and manage your routers, firewalls, switches and other network devices to protect you from unnecessary downtime and threats both internal and external to your networks.
IT Projects
From managing the IT aspects of an office move to the migration from one inline-of-business application to another, Skyline IT Services provides project support for all your business IT needs.
Cloud Services Support
Weather it is a simple cloud email services or an elaborate private cloud to public could integrated infrastructure, Skyline IT Services can take you to the cloud or support your existing cloud platforms and services providers.